Platform
Organizations
Manage your team, roles, and collaboration settings.
Organizations
Organizations are the top-level container for all your monitoring resources. Manage team members, control access, and organize your monitoring infrastructure.
Organization Structure
Organization
├── Team Members (with roles)
├── Projects
│ ├── Monitors
│ └── Journeys
├── Alert Channels
├── Alert Rules
└── BillingCreating an Organization
Sign Up
Create an account at app.tracer/signup
Create Organization
After signing up, create your organization:
- Organization name
- URL slug (e.g.,
acmeforacme.tracer) - Industry (optional)
Invite Team
Add team members from Settings > Organization > Members
Team Roles
| Role | Description | Permissions |
|---|---|---|
| Owner | Organization creator | Full access, billing, delete org |
| Admin | Manager | Manage all resources, invite members |
| Member | Contributor | Create/edit monitors, view all data |
| Viewer | Observer | Read-only access |
Permission Matrix
| Action | Owner | Admin | Member | Viewer |
|---|---|---|---|---|
| View dashboard | ✓ | ✓ | ✓ | ✓ |
| View monitors | ✓ | ✓ | ✓ | ✓ |
| Create monitors | ✓ | ✓ | ✓ | ✗ |
| Edit monitors | ✓ | ✓ | ✓ | ✗ |
| Delete monitors | ✓ | ✓ | ✓ | ✗ |
| Manage alerts | ✓ | ✓ | ✓ | ✗ |
| Invite members | ✓ | ✓ | ✗ | ✗ |
| Remove members | ✓ | ✓ | ✗ | ✗ |
| Change roles | ✓ | ✓ | ✗ | ✗ |
| Manage billing | ✓ | ✗ | ✗ | ✗ |
| Delete organization | ✓ | ✗ | ✗ | ✗ |
Inviting Members
Navigate to Members
Go to Settings > Organization > Members
Send Invitation
- Click Invite Member
- Enter email address
- Select role
- Click Send Invitation
Accept Invitation
The invited user receives an email with a link to join. They can:
- Create a new account
- Sign in with existing account
Pending Invitations
View and manage pending invitations:
- Resend - Send invitation again
- Revoke - Cancel invitation
Invitations expire after 7 days. Resend if the user hasn't accepted.
Managing Members
Changing Roles
- Go to Settings > Organization > Members
- Find the member
- Click the role dropdown
- Select new role
Removing Members
- Go to Settings > Organization > Members
- Find the member
- Click Remove
- Confirm removal
Removed members:
- Lose access immediately
- Cannot access organization data
- Can be re-invited later
Transferring Ownership
Only owners can transfer ownership:
- Go to Settings > Organization
- Click Transfer Ownership
- Select new owner (must be admin)
- Confirm transfer
Ownership transfer is immediate and irreversible. You'll be demoted to Admin.
Projects
Projects help organize monitors and journeys:
Creating Projects
Project: Production
Description: Production environment monitors
Monitors:
- Production API
- Production Website
- Database Health
Journeys:
- Checkout Flow
- Login FlowProject Benefits
- Organization - Group related monitors
- Filtering - View by project in dashboard
- Permissions - Future: project-level access control
- Reporting - Project-specific analytics
Organization Settings
General Settings
- Name - Organization display name
- Slug - URL identifier
- Logo - Custom logo for reports
Security
- SSO - Single sign-on (Enterprise)
- 2FA - Require two-factor authentication
- Session timeout - Auto-logout duration
- Audit log - Activity tracking (Enterprise)
Notifications
- Default channels - Organization-wide alert defaults
- Digest emails - Weekly summary emails
- Slack workspace - Connected workspace
Single Sign-On (SSO)
Enterprise plans support SSO with:
- Google Workspace
- Okta
- Azure AD
- Any SAML 2.0 provider
Setting Up SSO
- Go to Settings > Security > SSO
- Choose provider
- Configure SAML settings
- Test connection
- Enable SSO
Once enabled:
- Users sign in via SSO
- New users auto-provisioned
- Passwords disabled for SSO users
Audit Log
Track organization activity (Enterprise):
2024-01-15 10:30:00 | [email protected] | Created monitor "API Health"
2024-01-15 10:35:00 | [email protected] | Updated alert rule "Critical Failures"
2024-01-15 11:00:00 | [email protected] | Invited user [email protected]Logged Events
- Member changes (invite, remove, role change)
- Monitor/journey changes (create, update, delete)
- Alert configuration changes
- Billing changes
- Login events
Exporting Audit Log
Export for compliance:
curl -H "Authorization: Bearer TOKEN" \
"https://api.tracer/v1/org/audit-log?from=2024-01-01&to=2024-01-31"Best Practices
- Use descriptive names - Clear organization and project names
- Least privilege - Give minimum necessary permissions
- Regular audits - Review member access periodically
- Enable 2FA - Require two-factor authentication
- Document ownership - Clear escalation path
- Offboarding process - Remove access promptly when members leave