Platform
Billing & Plans
Understand tracer pricing, usage tracking, and plan management.
Billing & Plans
Choose a plan that fits your monitoring needs. Upgrade or downgrade anytime.
Plans
| Feature | Hobby | Starter | Team | Enterprise |
|---|---|---|---|---|
| Price | Free | $29/mo | $79/mo | Custom |
| Uptime Monitors | 5 | 20 | 100 | Unlimited |
| Browser Runs | 100/mo | 1,000/mo | 10,000/mo | Custom |
| API Runs | 500/mo | 5,000/mo | 50,000/mo | Custom |
| Team Members | 1 | 3 | 10 | Unlimited |
| Data Retention | 7 days | 30 days | 90 days | 1 year |
| Check Interval | 5 min | 1 min | 30 sec | 10 sec |
| Locations | 2 | 4 | 6 | All |
| Support | Community | Priority | Dedicated |
Plan Details
Hobby (Free)
Perfect for personal projects and getting started:
- 5 uptime monitors
- 100 browser runs/month
- 500 API runs/month
- 1 team member
- 7-day data retention
- 5-minute minimum interval
- 2 locations
The Hobby plan is free forever. No credit card required.
Starter ($29/month)
For small teams and growing projects:
- 20 uptime monitors
- 1,000 browser runs/month
- 5,000 API runs/month
- 3 team members
- 30-day data retention
- 1-minute minimum interval
- 4 locations
- Email support
Team ($79/month)
For professional teams:
- 100 uptime monitors
- 10,000 browser runs/month
- 50,000 API runs/month
- 10 team members
- 90-day data retention
- 30-second minimum interval
- All 6 locations
- Priority support
- SSO (add-on)
Enterprise (Custom)
For large organizations:
- Unlimited monitors
- Custom run limits
- Unlimited team members
- 1-year data retention
- 10-second minimum interval
- All locations + private agents
- Dedicated support
- SSO included
- SLA guarantee
- Custom integrations
Contact Sales for Enterprise pricing.
Usage Tracking
What Counts as Usage
| Metric | What's Counted |
|---|---|
| Uptime Monitors | Active URL, TCP, DNS, API, Heartbeat monitors |
| Browser Runs | Each journey execution (per location) |
| API Runs | Each API monitor execution (per location) |
Viewing Usage
Go to Settings > Billing > Usage:
Current Billing Period: Jan 1 - Jan 31
Uptime Monitors: 15 / 20 (75%)
Browser Runs: 650 / 1,000 (65%)
API Runs: 2,100 / 5,000 (42%)
Projected Month-End:
Browser Runs: ~850
API Runs: ~2,800Usage Alerts
Set up alerts when approaching limits:
Alert When:
- Usage > 80% of limit
- Usage > 90% of limit
Channels:
- Email ([email protected])Overages
How Overages Work
When you exceed your plan limits:
- Grace period - We don't immediately cut off service
- Notification - You receive usage alerts
- Overage charges - Applied at end of billing period
Overage Pricing
| Resource | Overage Rate |
|---|---|
| Browser Runs | $0.02/run |
| API Runs | $0.005/run |
| Uptime Monitors | Upgrade required |
Overages are charged at the end of the billing period. Upgrade your plan to avoid overage charges.
Preventing Overages
- Monitor usage - Check usage dashboard regularly
- Set alerts - Get notified at 80% and 90%
- Optimize schedules - Reduce frequency for non-critical monitors
- Upgrade proactively - Upgrade before hitting limits
Managing Your Plan
Upgrading
- Go to Settings > Billing
- Click Change Plan
- Select new plan
- Confirm upgrade
Upgrades take effect immediately:
- New limits applied instantly
- Prorated charge for remainder of billing period
Downgrading
- Go to Settings > Billing
- Click Change Plan
- Select lower plan
- Review impact
- Confirm downgrade
Downgrades take effect at end of billing period:
- Current plan active until period ends
- May need to reduce monitors to fit new limits
Canceling
- Go to Settings > Billing
- Click Cancel Subscription
- Review what happens
- Confirm cancellation
After cancellation:
- Access continues until period ends
- Data retained for 30 days
- Can reactivate anytime
Payment Methods
Accepted Methods
- Credit/debit cards (Visa, Mastercard, Amex)
- Annual invoicing (Enterprise)
- Wire transfer (Enterprise)
Updating Payment
- Go to Settings > Billing
- Click Payment Method
- Enter new card details
- Save
Annual Billing
Save with annual billing:
- Starter: $290/year (2 months free)
- Team: $790/year (2 months free)
Switch to annual:
- Go to Settings > Billing
- Click Switch to Annual
- Pay prorated amount
Invoices
Viewing Invoices
- Go to Settings > Billing > Invoices
- View all past invoices
- Download as PDF
Invoice Details
Each invoice includes:
- Plan charges
- Overage charges
- Tax (if applicable)
- Payment method used
Tax Information
Add tax ID for invoices:
- Go to Settings > Billing > Tax Info
- Enter VAT/Tax ID
- Update billing address
Billing FAQ
When am I charged?
- Monthly: On your signup anniversary date
- Annual: On your signup anniversary date
What happens if payment fails?
- We retry the payment 3 times
- You receive email notifications
- After 7 days, service may be paused
- Update payment method to resume
Can I get a refund?
- Monthly plans: No refunds, cancel anytime
- Annual plans: Prorated refund within 30 days
- Contact support for special circumstances
Do unused runs roll over?
No, unused browser/API runs don't roll over to the next month.
How do I request an invoice?
Invoices are automatically emailed after each payment. Download from Settings > Billing > Invoices.
Enterprise Features
Enterprise plans include:
- SLA guarantee - 99.9% uptime SLA
- Custom limits - Tailored to your needs
- Private agents - Deploy in your infrastructure
- SSO - SAML 2.0 integration
- Audit log - Complete activity tracking
- Priority support - Dedicated success manager
- Custom retention - Extended data retention
- Volume discounts - Pricing based on volume
Contact Sales to discuss Enterprise.